Patient Care Coordinator/Receptionist

Shared Practices Group•St. Louis, MO

About The Position

The Dental Front Desk Coordinator serves as the first and last point of contact for patients and helps create a welcoming, organized, and professional front-office experience. The position focuses on patient communication, scheduling, and administrative support to ensure smooth daily operations and support the practice’s overall success. The schedule is Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 2:00 p.m. The stated pay range is $18–$22 per hour.

Requirements

Strong customer service and interpersonal communication skills.
Excellent organizational skills and attention to detail.
Ability to multitask in a fast-paced environment.
Comfort with computers, scheduling software, and basic office technology.
Professional appearance and demeanor.

Responsibilities

Greet patients warmly upon arrival and assist with check-in and check-out.
Answer incoming calls, respond to inquiries, and maintain a friendly, professional tone.
Communicate appointment details, office policies, and general visit flow.
Support a positive and calm environment for patients throughout their visit.
Schedule, confirm, reschedule, and follow up on patient appointments.
Maintain an organized and optimized schedule to support provider productivity.
Coordinate recall, follow-ups, and unscheduled treatment appointments.
Assist with daily office flow and communication between front and clinical teams.
Maintain accurate patient records and documentation in the practice management system.
Ensure patient forms and information are completed and up to date.
Support administrative tasks including data entry, filing, scanning, and correspondence.
Maintain a clean, organized, and professional front desk and reception area.