Patient Care Coordinator/Receptionist
About The Position
The Dental Front Desk Coordinator serves as the first and last point of contact for patients and plays a critical role in creating a welcoming, organized, and professional front-office experience. This position focuses on patient communication, scheduling, and administrative support to ensure smooth daily operations and support overall practice success. The role includes welcoming patients, handling check-in and check-out, answering calls, communicating appointment and office information, maintaining the patient schedule, coordinating follow-ups, supporting communication between front and clinical teams, maintaining patient records, and completing general administrative tasks. The coordinator also keeps the reception area clean, organized, and professional.
Requirements
- Strong customer service and interpersonal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Comfort with computers, scheduling software, and basic office technology.
- Professional appearance and demeanor.
Responsibilities
- Greet patients upon arrival and assist with check-in and check-out.
- Answer incoming calls, respond to inquiries, and communicate in a friendly, professional manner.
- Communicate appointment details, office policies, and general visit flow.
- Support a positive and calm environment for patients throughout their visit.
- Schedule, confirm, reschedule, and follow up on patient appointments.
- Maintain an organized and optimized schedule to support provider productivity.
- Coordinate recall, follow-ups, and unscheduled treatment appointments.
- Assist with daily office flow and communication between front and clinical teams.
- Maintain accurate patient records and documentation in the practice management system.
- Ensure patient forms and information are completed and up to date.
- Support administrative tasks such as data entry, filing, scanning, and correspondence.
- Maintain a clean, organized, and professional front desk and reception area.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
