Patient Care Coordinator/Receptionist
About The Position
The Dental Front Desk Coordinator serves as the first and last point of contact for patients and plays a critical role in creating a welcoming, organized, and professional front-office experience. This position focuses on patient communication, scheduling, and administrative support to ensure smooth daily operations and support overall practice success. The role involves greeting patients and assisting with check-in and check-out, handling calls and inquiries, communicating appointment details and office policies, and helping maintain a positive environment. It also supports appointment scheduling and office flow, along with patient records, documentation, and general administrative tasks.
Requirements
- Strong customer service and interpersonal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Comfort with computers, scheduling software, and basic office technology.
- Professional appearance and demeanor.
Responsibilities
- Greet patients upon arrival and assist with check-in and check-out.
- Answer incoming calls, respond to inquiries, and maintain a friendly, professional tone.
- Communicate appointment details, office policies, and general visit flow.
- Support a positive and calm environment for patients throughout their visit.
- Schedule, confirm, and reschedule patient appointments and follow up as needed.
- Maintain an organized and optimized schedule to support provider productivity.
- Coordinate recall, follow-ups, and unscheduled treatment appointments.
- Assist with daily office flow and communication between front and clinical teams.
- Maintain accurate patient records and documentation in the practice management system.
- Ensure patient forms and information are completed and up to date.
- Support administrative tasks including data entry, filing, scanning, and correspondence.
- Maintain a clean, organized, and professional front desk and reception area.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
