Care Coordinator/Receptionist

Anew Behavioral Health•Xenia, OH

About The Position

The Receptionist/Care Coordinator coordinates and schedules client appointments, provides customer service, and collaborates with other scheduling staff. The role answers telephone calls, schedules services, verifies insurance, confirms and reschedules appointments, welcomes clients at check-in, and obtains and maintains client documentation. It also supports clients with appointment, service, and insurance-related questions and helps resolve issues that may affect access to treatment. The position maintains a professional relationship with clients and vendors and represents Anew Behavioral Health in clients’ care experiences. The role attends required company education seminars and trainings and participates in team and company meetings. It does not supervise others and reports to the Operations Manager/Assigned Supervisor.

Requirements

High school diploma.
Excellent verbal and written interpersonal skills.
Organizational skills.
Proficiency in Microsoft Office.
Ability to use online electronic health record platforms.
Ability to understand and follow HIPAA compliance requirements.
Pass all federal and state background checks; additional checks may be conducted for licensures and certifications according to company policy.
Ability to sit for long periods, view computer monitors, keyboard, and lift 20 pounds.

Nice To Haves

Associate’s degree in a healthcare-related field.
Prior experience in appointment scheduling, customer service, or a related field.

Responsibilities

Welcome and greet clients upon arrival and notify providers of their arrival.
Check clients in for appointments and scan completed paperwork and updates into the electronic health record.
Verify client insurance and collect co-payments at arrival and when scheduling by phone.
Schedule intake appointments for new clients, explain what to bring and expect, and collect payment and insurance information.
Orient clients to the space and provide patient rights, privacy, and other required information.
Answer incoming calls efficiently and professionally and respond to inquiries about appointments, services, and general information.
Confirm appointments and update client records with changes to contact, insurance, and other pertinent information.
Schedule return appointments, check clients out, and send client satisfaction surveys after visits.
Address client concerns promptly and professionally, and work with clients and billing staff to resolve insurance issues that affect treatment.
Gather client information to assist the billing department with coding denials.
Maintain professional relationships with clients and vendors as a representative of Anew Behavioral Health.
Maintain medical records and correspondence files, including records of cancellations, rescheduling, and appointments.
Manage correspondence delivered to the worksite.
Attend required company education seminars and trainings and participate in team and company meetings.
Perform other duties as assigned.