Front Desk Coordinator

Metro Physical & Aquatic Therapy- Integrated Rehab Tuck-in RI/CT•Stonington, CT

About The Position

Metro Physical & Aquatic Therapy is hiring a Front Desk Coordinator for immediate, long-term employment. The role supports clinic operations through front desk responsibilities and patient-care assistance, helping create a smooth and welcoming experience for patients. The coordinator manages front desk operations and assists clinicians with patient care in a fast-growing, multidisciplinary therapy environment. The suggested schedule is Monday off; Tuesday through Thursday, 10:00 AM–7:00 PM; Friday, 8:00 AM–4:30 PM; Saturday, 7:00 AM–2:00 PM (required); and Sunday off. The anticipated base pay is $17.00–$20.00 per hour, with eligibility for discretionary incentive compensation. Pay depends on factors including relevant experience, knowledge, skills, job-related qualifications, and geography. Medical, dental, vision, 401(k), paid time off, and other benefits are available subject to the company plan.

Requirements

High school diploma or GED.
Proficiency in Google Suite.
Strong communication skills and the ability to interact professionally with customers, coworkers, and management while calmly resolving client concerns.
Ability to work effectively within a team environment.
Excellent interpersonal skills and ability to adapt quickly to new programs.
Ability to successfully complete in-service training.
Ability to observe, evaluate, and record patients’ conditions, reactions, and changes in physical condition.
Ability to maintain a professional attitude and conduct in the welfare of patients.
Strong record-keeping and report-writing skills.
Ability to use logic and problem-solving skills to resolve issues.
Ability to work independently under tight deadlines in a rapidly changing environment.
Excellent time-management and organizational skills.
Ability to work the required Saturday schedule.
Ability to walk, stand, sit, use hands to handle objects, tools, or controls, reach, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear; regularly lift or move up to 40 pounds; and meet close-vision, distance-vision, and depth-perception requirements.
Ability to work in a fast-paced environment, juggle and prioritize multiple tasks and demands, and seek supervisory assistance as appropriate.
May be required to assist or find appropriate assistance to accommodate people with disabilities so they can access company services.

Nice To Haves

One year of medical office experience is preferred.
Familiarity with EMR systems is a plus.
One year of experience in a customer-service-oriented role is strongly preferred.
Career-minded interest in long-term opportunities; the role is not seasonal or temporary.

Responsibilities

Greet and welcome patients and visitors in person and by phone, answer or direct inquiries, and check patients in.
Provide customer service and schedule appointments accurately to support patient satisfaction, provider availability, and treatment-room utilization.
Manage scheduling operations and maximize provider and treatment-room usage.
Maintain patient flow by notifying clinicians of arrivals, monitoring service delivery against the schedule, and alerting providers to delays.
Receive and process incoming faxes promptly and ensure timely communication and documentation.
Enter patient information, treatment plans, and updates accurately into the Electronic Medical Record (EMR) system.
Generate accurate reports, logs, and lists, including financial reconciliations and patient-retention tracking.
Tally and reconcile co-pays and manage credit extended to patients.
Set up new and returning patient cases in Theraoffice and obtain and verify demographic and insurance information.
Contact treating physicians for updated Occupational and Physical Therapy prescriptions and Plans of Care, and update the system accordingly.
Assist patients during therapy by applying heat packs and paraffin dips, helping them into pools and onto equipment, monitoring exercise, and guiding prescribed routines.
Teach patients proper equipment use and exercise techniques to promote safety and effectiveness.
Prepare patients for treatments by providing comfort, assistance, and reassurance; answer questions and address concerns empathetically and professionally.
Protect confidential patient information in accordance with HIPAA guidelines and clinic policies.
Maintain a safe, clean, and organized environment in accordance with procedures, rules, and regulations.
Perform light cleaning, including laundry, cleaning and sanitizing treatment tables, and disposing of garbage.
Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment for therapist access, assisting patients onto equipment, and following prescribed protocols before patient arrival.
Answer calls from physicians, hospitals, and patients with exemplary customer service.
Monitor physical therapy supply levels, anticipate needs, place and expedite orders, and verify receipt of supplies.
Perform other duties and assignments as required to support clinic operations and patient care.