Front Desk Coordinator

US Physical Therapy•Stonington, CT

2d•$17 - $20

About The Position

Metro Physical & Aquatic Therapy is a multidisciplinary provider of Physical, Occupational, and Speech Therapy, Massage, and Acupuncture services. The Front Desk Coordinator performs clinic support duties that include front desk operations and aiding clinicians with patient care. The role helps provide a smooth, welcoming experience for patients and supports clinic operations in a fast-paced environment. The position is described as immediate, long-term employment and is intended for career-minded individuals rather than seasonal or temporary workers. The suggested schedule is Monday off; Tuesday through Thursday, 10:00 AM–7:00 PM; Friday, 8:00 AM–4:30 PM; Saturday, 7:00 AM–2:00 PM (required); and Sunday off. The anticipated base pay is $17.00–$20.00 per hour, with eligibility for discretionary incentive compensation. Medical, dental, vision, 401(k), paid time off, and other benefits are available subject to the company's plan. The role combines patient reception, appointment and records administration, and hands-on assistance during therapy. The coordinator supports clinicians and patients, maintains patient confidentiality, and helps keep the clinic and treatment areas safe, clean, and organized. The physical requirements include frequent walking, standing, sitting, using hands, reaching, climbing or balancing, stooping, kneeling, crouching, crawling, and talking or hearing; regular lifting or moving of up to 40 pounds; and close, distance, and depth-perception vision. The incumbent must be able to prioritize multiple tasks and demands in a fast-paced environment. The position may require arranging or providing appropriate assistance to accommodate individuals with disabilities accessing company services.

Requirements

High school diploma or GED.
One year of experience in a customer service-oriented role is strongly preferred.
Proficiency in Google Suite.
Strong communication skills and the ability to interact professionally with customers, co-workers, and management, and to resolve client concerns calmly and effectively.
Ability to work effectively within a team environment.
Excellent interpersonal skills and ability to adapt quickly to new programs.
Ability to successfully complete in-service training.
Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
Ability to maintain a professional attitude and conduct in the welfare of patients.
Strong record-keeping and report-writing skills.
Ability to use logic and problem-solving skills to resolve issues.
Ability to work independently under tight deadlines in a rapidly changing environment.
Excellent time-management and organizational skills.
Ability to work the required Saturday schedule.
Ability to meet the described physical demands, including regularly lifting or moving up to 40 pounds.

Nice To Haves

One year of medical office experience.
Familiarity with EMR systems.

Responsibilities

Greet patients and visitors in person and by phone, answer or direct inquiries, and efficiently check patients in.
Provide customer service and schedule appointments accurately to support patient satisfaction, provider availability, and treatment-room utilization.
Manage scheduling operations with a focus on maximizing provider availability and room usage.
Maintain patient flow by notifying clinicians of arrivals, monitoring services against the schedule, and communicating delays.
Receive and process incoming faxes and ensure timely communication and documentation.
Enter patient information, treatment plans, and updates accurately into the Electronic Medical Record system.
Generate accurate reports, logs, and lists, including financial reconciliations and patient-retention tracking.
Tally and reconcile co-pays and manage credit extended to patients.
Set up new and returning patient cases in Theraoffice and obtain and verify demographic and insurance information.
Contact treating physicians for updated Occupational and Physical Therapy prescriptions and Plans of Care, and update the system accordingly.
Assist patients during therapy with heat packs, paraffin dips, pool and equipment access, exercise monitoring, and prescribed routines.
Educate patients on safe and effective equipment use and exercise techniques.
Prepare patients for therapy by providing comfort, assistance, and reassurance; answer questions and address concerns empathetically and professionally.
Maintain patient confidentiality in accordance with HIPAA guidelines and clinic policies.
Maintain a safe, clean, and organized environment and comply with applicable procedures, rules, and regulations.
Perform light cleaning, including laundry, cleaning and sanitizing treatment tables, and disposing of garbage.
Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment, assisting patients onto equipment, and following prescribed protocols.
Answer calls from physicians, hospitals, and patients with exemplary customer service.
Monitor physical therapy supply levels, anticipate needs, place and expedite orders, and verify receipt of supplies.
Perform other duties and assignments as required to support clinic operations and patient care.
Prioritize multiple tasks and demands in a fast-paced environment, seeking supervisory assistance when appropriate.
Assist or find appropriate assistance to accommodate individuals with disabilities accessing company services, when required.