Front Desk Coordinator

Des Moines Dental Associates • West Des Moines, IA

2d • Onsite

About The Position

Dental Associates is seeking an enthusiastic, friendly, and detail-oriented Front Desk Coordinator to help its dental office run smoothly and create a welcoming patient experience. The role serves as the first point of contact for patients and visitors and supports scheduling, communications, recordkeeping, insurance correspondence, payment transactions, and general office administration. The coordinator works with dentists, clinical staff, and other team members to help patients feel comfortable and supported throughout their visits.

The position is based at 3700 Westown Parkway, West Des Moines, IA 50266. Dental Associates has served the greater Des Moines community for over 45 years. The workplace is described as collaborative and welcoming, with opportunities to learn about dental office operations.

Requirements

• Friendly, approachable, people-first attitude and genuine enjoyment of helping others.
• Excellent communication skills for speaking with patients in person and over the phone, and communicating in writing.
• Strong organizational skills, ability to manage schedules, paperwork, and multiple priorities, and attention to detail.
• Comfort using computers, scheduling systems, and everyday office technology.
• Team-oriented approach and willingness to collaborate and support coworkers.
• Problem-solving skills, adaptability to changing priorities, and professionalism when handling challenges.
• Professionalism and reliability, including punctuality and consistent service.
• Willingness to follow HIPAA requirements and established practice procedures.

Nice To Haves

• Previous experience working in a dental or medical office.
• Experience with patient scheduling or dental practice management software.
• Familiarity with dental insurance, billing, or patient financial transactions.
• Positive attitude, strong work ethic, and a genuine desire to create great patient experiences.

Responsibilities

• Welcome patients and visitors with a warm, positive attitude.
• Schedule, confirm, and coordinate patient appointments.
• Answer phone calls, respond to questions, and provide patients with needed information.
• Maintain accurate patient records, update information, and assist with office documentation.
• Assist with insurance correspondence, explanations of benefits, credit card transactions, and basic administrative financial tasks.
• Collaborate with dentists, clinical staff, and fellow team members to support a seamless patient experience.
• Assist with daily administrative tasks, office organization, and other front desk responsibilities.
• Help patients feel comfortable, supported, and confident throughout their visit.

Benefits

• Supportive, collaborative colleagues committed to excellent patient care.
• Opportunity to make a direct impact on patients' and families' experiences.
• Variety of work involving patient interaction, scheduling, organization, and problem-solving.
• Opportunities to build skills and gain experience in dental office operations.
• Welcoming practice environment focused on positive experiences for patients and team members.
• Opportunity to join a dental practice with an established community presence of over 45 years.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed