Front Desk Coordinator-Patient Engagement Specialist

HealthSource Chiropractic • Huntsville, AL

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About The Position

HealthSource Chiropractic in Huntsville, Alabama is hiring a full-time Front Desk Coordinator-Patient Engagement Specialist. This role is the first point of contact for patients and a central point of communication within the clinic. The specialist creates a welcoming patient experience while helping maintain an organized schedule, process payments accurately, and support the clinic’s daily operations. The position also contributes to patient engagement, retention, and practice growth by helping patients feel informed and supported throughout their care.

The successful candidate is friendly, dependable, organized, proactive, coachable, team-oriented, and calm under pressure. Professional fluency in English and Spanish is required. Healthcare reception, customer service, or medical office administration experience is preferred, but chiropractic experience is not required; training is provided. Compensation is $16.00–$19.00 per hour.

Requirements

• Professional fluency in both English and Spanish.
• Strong communication and customer service skills.
• Comfort using computers, scheduling systems, and office technology.
• Ability to multitask, prioritize, and maintain attention to detail.
• Commitment to patient confidentiality and professionalism.
• Dependability, punctuality, accountability, initiative, and ability to work as part of a team.

Nice To Haves

• Experience in healthcare reception, customer service, or medical office administration.
• Experience handling payments and scheduling appointments.
• Previous chiropractic experience is not required.

Responsibilities

• Welcome patients warmly and professionally, build relationships with patients and families, and respond to questions and concerns with empathy.
• Answer calls and communicate clearly in English and Spanish.
• Maintain an accurate, organized, and productive appointment schedule; coordinate appointments and support patient flow.
• Follow up on missed appointments, cancellations, scheduling gaps, and patients who need help arranging future visits.
• Help patients stay consistent with recommended care schedules.
• Collect and process patient payments accurately and explain financial responsibilities and payment options professionally.
• Maintain accurate patient information and records and follow established administrative and financial procedures.
• Help new patients feel welcomed, comfortable, and informed.
• Support patient engagement, education, reactivation initiatives, loyalty, and referrals.
• Take ownership of daily responsibilities, communicate proactively with doctors, management, and rehabilitation staff, and maintain an organized, professional front desk.
• Identify problems, offer solutions, and look for ways to improve.

Benefits

• Employer-paid individual health insurance premium.
• Paid time off based on length of service.
• Paid holidays after the introductory 90-day period.
• Training, professional development, and opportunities for growth.
• Company-paid CEUs.
• Company-paid malpractice insurance.
• Supportive, team-oriented work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed