RCC Front Desk Coordinator

DFR • New Castle, IN

3d • Onsite

About The Position

This position is located in New Castle, Indiana, and provides general office support to case workers and assistance to clients applying for or receiving public assistance through the FSSA / Division of Family Resources (DFR). The role is front desk-focused and involves customer service and direct interaction with the general public, clients, office staff, and other state personnel. DFR programs include TANF, SNAP, and Medicaid. Eligibility Assistant staff help collect paperwork, process applications, and perform other administrative tasks.

This is described as a long-term position with the potential for promotion and an opportunity to make an immediate impact on the community. The work week is 37.5 hours, Monday through Friday, 8:00 a.m. to 4:30 p.m. The wage is $15.00 per hour. Knowledge Services offers paid time off and benefits.

Requirements

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multitask.
• Proven job stability.
• High school diploma or equivalent.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office worker.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to clients.
• Help collect paperwork and process applications for public assistance.

Benefits

• Paid time off
• Benefits
• Potential for promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED