Front Desk Coordinator

Dental Associates • West Des Moines, IA

3d • Onsite

About The Position

Dental Associates is seeking an enthusiastic, friendly, and detail-oriented Front Desk Coordinator to help the office run smoothly and create a welcoming patient experience. The coordinator is the first point of contact for patients and visitors and supports scheduling, communications, records, insurance correspondence, financial transactions, and daily administrative operations. The role works collaboratively with dentists, clinical staff, and other team members to help patients feel comfortable and supported. Dental Associates has served the greater Des Moines community for over 45 years. The position is located at 3700 Westown Parkway, West Des Moines, IA 50266.

Requirements

• Friendly, approachable, people-first attitude and genuine enjoyment of helping others.
• Excellent communication skills for in-person, phone, and written interactions.
• Strong organizational skills, attention to detail, and ability to manage schedules, paperwork, and multiple priorities.
• Comfort using computers, scheduling systems, and everyday office technology.
• Ability to collaborate with coworkers and contribute to a positive work environment.
• Problem-solving skills, adaptability, and professional handling of challenges and changing priorities.
• Professionalism and reliability, including punctuality and consistent service.
• Willingness to follow HIPAA requirements and established practice procedures.

Nice To Haves

• Previous experience working in a dental or medical office.
• Experience with patient scheduling or dental practice management software.
• Familiarity with dental insurance, billing, or patient financial transactions.
• Positive attitude, strong work ethic, and a genuine desire to create great patient experiences.

Responsibilities

• Welcome patients and visitors with a warm, positive attitude.
• Schedule, confirm, and coordinate patient appointments.
• Answer phone calls, respond to questions, and provide patients with information.
• Maintain accurate patient records, update information, and assist with office documentation.
• Assist with insurance correspondence, explanations of benefits, credit card transactions, and basic administrative financial tasks.
• Collaborate with dentists, clinical staff, and fellow team members to create a seamless patient experience.
• Help with daily administrative tasks, office organization, and other front desk responsibilities.
• Help patients feel comfortable, supported, and confident throughout their visit.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed