Front Desk Coordinator I with Override

Smile Doctors•Slidell, LA

About The Position

Smile Doctors is seeking a Front Desk Coordinator I to join its team in Chalmette and Slidell, Louisiana. The role welcomes visitors and patients, helps coordinate their arrival and appointments, and performs administrative duties that support clinic operations. The coordinator also assists with patient records, payments, account resolution, incoming communications, mail and shipments, and internal marketing initiatives. Smile Doctors is an orthodontic support organization that partners with local practices to provide patient care. The company describes its culture as people-first, fun, and encouraging, and offers opportunities for team members to develop their talents and strengths.

Requirements

High school diploma or equivalent required.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.

Nice To Haves

One year of administrative experience preferred.
Bilingual skills are a plus, but not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
Perform administrative duties.
Welcome visitors and provide information about clinic features.
Answer, screen, and route incoming calls, and take messages as needed.
Check in first-visit patients and collect general information.
Verify insurance information.
Notify clinicians when patients arrive and are ready.
Schedule appointments for returning patients as necessary.
Print or reprint appointment reminders and school or work excuses.
Make changes to the patient schedule as necessary.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and foster participation from team members.