Front Desk Coordinator I with Override

Smile Doctors • Bismarck, ND

4d

About The Position

DK Orthodontics is seeking a Front Desk Coordinator I to join its team in Bismarck and Dickinson, North Dakota. The coordinator welcomes visitors and patients, provides information about the practice, and performs administrative duties that support clinic operations and patient care. The role also supports scheduling, insurance verification, payments and account resolution, mail and shipments, and internal marketing initiatives.

Requirements

• High school diploma or equivalent.
• Ability to communicate effectively verbally and in writing.
• Ability to listen to and understand information verbally and in writing.

Nice To Haves

• One year of administrative experience preferred.
• Bilingual ability is a plus but not required.

Responsibilities

• Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
• Perform various administrative duties.
• Welcome visitors to the practice and provide information about clinic features.
• Answer, screen, and route incoming calls, and take messages as needed.
• Check in first-time patients and collect general information.
• Verify insurance information.
• Notify clinicians when patients arrive and are ready.
• Make appointments for returning patients as necessary.
• Print or reprint appointment reminders and school or work excuses.
• Make changes to the patient schedule as necessary.
• Coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Take payments and post them to accounts.
• Update charts and patient information.
• Drive internal marketing initiatives and encourage team participation.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• 401(k) plan.
• Two weeks of paid time off in the first year and paid holidays.
• Discounts on braces and clear aligners for employees and their family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED