Front Desk Clerk
PCH Hotels & Resorts • Opelika, AL16d • Onsite
Front Desk Clerk Jobs
466 jobs found — updated daily
Front Desk Clerk
Hotel Equities • Fredericksburg, VA16d • $0 - $16 • OnsiteFront Desk Clerk
Equity LifeStyle Properties, Inc. • Mesa, AZ16d • OnsiteFront Desk Clerk
Equity LifeStyle Properties, Inc. • Mesa, AZ16d • OnsiteFront Desk Clerk
Concord Hospitality Enterprises • Knoxville, TN16d • OnsiteFront Desk Clerk
Concord Hospitality Enterprises • Knoxville, TN16d • $16 • OnsiteFront Desk Clerk
Hollywood Casino St. Louis • Maryland Heights, MO16d • OnsiteFront Desk Clerk
DelMonte Hotel Group • Webster, NY17d • OnsiteFront Desk Clerk
Auburn Marriott Opelika Resort & Spa at Grand National • Opelika, AL17d • OnsiteFront Desk Clerk
DelMonte Hotel Group • Town of Webster, NY17d • $16 - $16 • OnsiteFront Desk Clerk
Coury Hospitality • Tacoma, WA17d • OnsiteFront Desk Clerk
Meyer Jabara Hotels • Bethlehem, PA17d • OnsiteFRONT DESK CLERK
Farmington Country Club • Charlottesville, VA17d • $17 - $19 • OnsiteFront Desk Clerk
Mohegan Sun • Wilkes-Barre, PA17d • OnsiteFront Desk Clerk
Guest Services, Inc. • Mount Rainier, MD17d • $18 - $18 • OnsiteFront Desk Clerk
Rainier Guest Services17d • $18 - $18 • OnsiteFront Desk Clerk
U.S. Dermatology Partners • Austin, TX17d • $17 - $0 • OnsiteHotel Front Desk Clerk
PLAMONDON HOSPITALITY PARTNERS LLC • Hagerstown, MD17d • $17 - $17 • OnsiteFront Desk Clerk
Boyd Gaming • Vinton, LA17d • OnsiteFront Desk Clerk
Meyer Jabara Hotels • Bethlehem, PA18d • Onsite
Front Desk Clerk (Part-Time)
PCH Hotels & Resorts•Opelika, AL
•Onsite
About The Position
As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.
Requirements
- High hospitality standards
- Ability to empathize with guests and take swift action
- Knowledge of hotel services, registration, local amenities, entertainment options, and travel directions
- Knowledge of qualified discounts, their availability, and proper application of vouchers
- Ability to handle future and same-day reservations efficiently
- Professionalism and attention to detail
- Knowledgeable, efficient, friendly, and professional manner during check-ins and check-outs
- Knowledge of safe deposit box procedures
- Ability to accurately post, correct, or adjust charges to guest accounts
- Well-versed in hotel credit, cash-in-advance, and check-cashing procedures
- Ability to maintain and complete Front Desk reports thoroughly
- Accuracy and integrity in handling cash transactions
- Adherence to cash handling procedures
Nice To Haves
- Experience with Marriott Reward Members
- Experience with group status assignments
Responsibilities
- Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
- Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
- Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
- Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
- Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
- Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
- Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
- Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
- Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
- Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
- Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
- Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
- Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.
Benefits
- Hotel, F&B, golf, spa and retail discounts throughout the company properties
- Worldwide travel discounts through Marriott
- Tuition reimbursement to continue your education or professional development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
Build a Resume for Front Desk Clerk
The resume builder that gets results.
- Get clear feedback so you look as qualified as you are
- Align your resume with the job to get further in the process, faster
- Take the guesswork out of resume writing
