Campground Ranger / Front Desk Clerk
About The Position
The Campground Ranger / Front Desk Clerk provides a safe, welcoming, and enjoyable experience for guests and residents. The role combines campground patrol, security monitoring, guest services, and front desk operations. The ideal candidate is customer-focused and detail-oriented, and can remain calm and professional while handling guest concerns, emergency response, and rule enforcement. The position serves as a primary contact for guests and residents, supports reservations and front desk transactions, and helps maintain accurate records and property operations. It also involves routine campground and facility patrols, monitoring access and property conditions, enforcing rules, and escalating safety or emergency situations when needed. The employee works collaboratively with resort staff and performs additional duties as assigned.
Requirements
- High school diploma or equivalent.
- Strong customer service and communication skills.
- Basic reading, writing, math, and computer skills.
- Ability to learn and use reservation, payment, and property management systems.
- Strong organizational skills and attention to detail.
- Ability to assess situations quickly, exercise sound judgment, and resolve problems professionally.
- Ability to work independently and as part of a team.
- Valid driver's license, acceptable driving record, and current auto insurance.
- Ability to work weekends, holidays, evenings, and varying shifts as required.
- Ability to walk, stand, and patrol the property for extended periods.
- Ability to operate a golf cart and other equipment as needed.
- Ability to work outdoors in various weather conditions.
- Ability to lift and carry up to 25 pounds occasionally.
- Positive and friendly attitude, strong problem-solving ability, excellent customer service focus, dependability, trustworthiness, and ability to remain calm under pressure.
Nice To Haves
- Experience in hospitality, campground, RV resort, security, law enforcement, or customer service environments.
- Experience handling cash, processing payments, and maintaining records.
- Knowledge of campground operations and guest service best practices.
Responsibilities
- Provide information and assistance to guests and residents in person, by phone, and electronically.
- Take reservations; check guests in and out; and process payments, deposits, day passes, and retail store purchases.
- Respond to guest inquiries, requests, and concerns promptly and professionally.
- Resolve conflicts and address guest issues diplomatically.
- Run reports, maintain accurate records, and submit maintenance requests.
- Communicate guest concerns, incidents, and operational needs to management.
- Conduct routine patrols of the campground, common areas, rental units, and amenities.
- Monitor property conditions and identify safety hazards, maintenance needs, or potential issues.
- Ensure the property is secured and report suspicious activity when necessary.
- Monitor campground access points and verify guest authorization for entry.
- Enforce resort rules and regulations fairly, consistently, and professionally.
- Respond to guest concerns involving safety, disturbances, or property issues.
- Contact law enforcement, emergency services, or management when escalation is required.
- Perform golf cart, rental unit, and facility inspections as needed.
- Assist with on-call emergency response services when required.
- Maintain a professional appearance and positive attitude.
- Collaborate with team members across departments and support resort operations with additional assigned duties.
- Promote a safe, friendly, and welcoming environment for guests, residents, and staff.
Benefits
- Medical, dental, and vision plans.
- Generous 401(k) employer match.
- Paid vacations, holidays, and sick time.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
