Campground Front Desk Representative

Theodore Roosevelt Medora Foundation•Medora, ND

2d•Onsite

About The Position

The Campground Front Desk Representative is a member of the lodging team who operates the campground front desk and assists guests with inquiries and needs throughout registration, their stay, and checkout. The role requires knowledge of Medora, the campground, and available hotel and TRMF offerings, along with providing efficient, professional guest service. The representative also supports campground store operations, handles payments and merchandise, makes reservations, and helps maintain orderly shared spaces.

Requirements

Excellent verbal and written communication skills.
Be reliable, punctual, and ready for every shift.
Take ownership of all areas of the operation and demonstrate initiative.
Ability to sit or stand for extended periods.
Excellent time-management and organizational skills, with strong attention to detail.
Ability to learn new technical systems.
Provide outstanding and exceptional guest service.
Ability to troubleshoot and create solutions when needed.
Excellent computer and typing skills.
Fluency in English.
Ability to talk, hear, stand, and walk regularly; balance, bend, and use hands or arms repetitively; and occasionally sit, climb, grasp, and lift or carry up to 40 pounds.
Vision abilities including close, distance, color, peripheral, and depth perception, and ability to adjust focus.

Nice To Haves

Prior campground work experience is preferred.
A valid U.S. driver’s license is preferred but not required.
Bilingual ability is a plus.
Ability to use Opera, Etix, and other computer systems.

Responsibilities

Manage front desk operations to minimize check-in and checkout time.
Use Opera, Etix, and other computer systems, or learn to use them.
Collect payments using the Clover point-of-sale system; process returns and exchanges.
Retrieve and replenish understocked shop merchandise from the sales floor, stock room, or other inventory locations.
Welcome guests warmly and professionally and assist with inquiries and issues.
Be available on-site after hours as needed to assist guests.
Direct guests to appropriate hotel or campground staff for questions and special requests involving food, laundry, concierge services, or housekeeping.
Handle guest requests professionally, tactfully, and courteously.
Ensure prompt delivery of final bills to guests.
Keep the campground store and shared areas neat and orderly, including occasional sweeping, mopping, dusting, vacuuming, disinfecting, and restocking toiletries as needed.
Make and answer telephone calls.
Make reservations for motels, golf, and other TRMF events during shifts.
Maintain knowledge of hotel policies, room rates, discounts, special offerings, events, RVs, local areas, and hotel offerings.
Participate in weekly and workplace safety meetings.
Promote events and services by providing guests with enthusiastic and accurate information.
Maintain positive relationships with guests, coworkers, and management in accordance with TRMF values.
Perform other related duties as required.