Front Desk Representative

Arrowhead Orthopaedics•Redlands, CA

8d•Onsite

About The Position

The Front Desk Representative performs primarily clerical tasks in Arrowhead Orthopaedics clinics and provides responsive, professional service to patients. The role handles high-volume responsibilities and requires a high level of accuracy, organization, privacy, discretion, and professionalism when working with confidential patient files. Under the supervision of the Clinical Manager, the representative schedules and monitors assigned physicians’ schedules to keep them fully booked while complying with the clinic’s 20-minute wait-time policy. The position requires availability for 40 hours per week, flexibility in scheduling, and work no more than five days per week. The employee must be able to use computers and learn the programs used by the practice. Candidates must have a high school diploma or equivalent, type 40 words per minute, and be able to operate a computer, scanner, and software including Microsoft Outlook. Strong telephone etiquette, customer service, and professional communication skills are required. Bilingual ability is preferred. Candidates must pass a pre-employment drug screening and background check, and be legally authorized to work in the United States. Employment eligibility is verified through E-Verify.

Requirements

High school diploma or equivalent.
Ability to type 40 words per minute.
Ability to operate a computer and scanner and use software programs including Microsoft Outlook.
Strong telephone etiquette, customer service, and professional communication skills.
Ability to multitask and remain flexible in a stressful setting.
Positive communication and professional interpersonal skills, including tact, diplomacy, and respect.
Professionalism in appearance, communication, attendance, reliability, and teamwork.
Strong organization, time management, and productivity skills; maintain an orderly and neat work area.
Pass a pre-employment drug screening with a negative result.
Pass a background check.
Be legally authorized to work in the United States; employment eligibility will be verified through E-Verify.

Nice To Haves

Bilingual abilities.

Responsibilities

Greet patients, manage daily check-ins, and explain clinic forms.
Monitor patient wait times and follow clinic scheduling and wait-time standards.
Schedule, coordinate, and reschedule patient appointments to optimize physician schedules.
Verify insurance eligibility by scanning appropriate documentation and collect co-pays.
Answer multi-line phones and route faxes and medical documents.
Handle patient files, including hand-carrying X-rays.
Direct patients to appropriate locations, including imaging, hand center, physical therapy, or other offices.
Assist patients with special needs, including wheelchair assistance.
Comply with HIPAA laws and regulations and maintain the confidentiality of patient records.
Perform other duties and responsibilities as assigned to support operational needs.
Follow safety program requirements, use safe work practices and protective equipment, participate in training, and report safety concerns, hazards, and non-compliant practices.
Follow the employer’s code of conduct and demonstrate ethics and integrity.