Front Desk Representative

Surgery Partners, Inc • Newnan, GA

5d

About The Position

The Front Desk Representative supports front-office operations in a busy, patient-facing healthcare setting. The primary focus is serving patients in the lobby, with backup support for phones and other front-office personnel. The role includes greeting patients, completing check-in procedures, keeping demographic and insurance information current, carrying out office opening procedures, balancing petty cash, collecting co-pays and co-insurance, and assisting patients as needed. The stated schedule is Monday through Friday, 8:00 AM to 4:30 PM, with occasional evening or weekend work.

Requirements

• High school diploma.
• 1–2 years of experience in a healthcare background.
• Knowledge of clinic policies and procedures.
• Knowledge of computer systems and programs.
• Knowledge of medical terminology.
• Ability to multitask.
• Ability to express compassion and kindness to patients calling and visiting the office.
• Ability to maintain a professional and upbeat attitude.
• Written and verbal communication and customer relations skills.
• Ability to work effectively with medical staff, management, authorizations, external agencies, and patients.

Responsibilities

• Greet patients.
• Perform patient check-in procedures.
• Maintain current demographic and insurance information in the computer and patient chart.
• Perform office opening procedures.
• Balance petty cash.
• Collect co-pays and co-insurance.
• Assist patients as needed.
• Primarily serve patients in the lobby, while providing backup for phones and other front-office personnel.

Benefits

• Comprehensive health, dental, and vision insurance.
• Health Savings Account with an employer contribution.
• Life insurance.
• Paid time off (PTO).
• 401(k) retirement plan with a company match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED