Front Desk Representative
About The Position
As a member of the lodging team, the Front Desk Representative operates the hotel/motel front desk and assists guests with inquiries. The role manages front desk operations to minimize check-in and checkout times, welcomes guests warmly and professionally, directs them to appropriate staff for questions and special requests, and handles guest issues. The representative responds to requests tactfully and courteously, ensures prompt delivery of final bills, and keeps the lobby and shared areas neat and orderly. The role also requires knowledge of Medora, hotel rooms, and hotel policies to assist guests with reservations and recommendations. The position is generally indoors in a controlled, temperate environment, with occasional outdoor work in hot conditions when working the Medora Musical. Workdays may fall any day Sunday through Saturday, and shifts vary according to business and customer needs. TRMF is located in Medora, North Dakota, near Theodore Roosevelt National Park. Its Life Skills Center includes a dining room, fitness center, and spaces for music, studying, learning, prayer, reflection, and socializing.
Requirements
- Excellent verbal communication skills.
- Provide consistent, excellent customer service.
- Be reliable, punctual, and ready for every shift.
- Ability to stand for extended periods.
- Previous front desk experience is desirable.
- Ability to operate a PMS system or willingness to learn.
- Math skills sufficient to make customer change quickly and accurately.
- Fluency in English.
Nice To Haves
- Bilingual ability.
Responsibilities
- Operate the hotel/motel front desk and assist guests with inquiries.
- Manage front desk operations efficiently to minimize check-in and checkout times.
- Welcome guests warmly and professionally.
- Direct guests to appropriate hotel staff for questions and special requests.
- Handle guest issues as they arise.
- Respond to requests professionally, tactfully, and courteously.
- Ensure prompt delivery of final bills to guests.
- Keep the lobby and shared areas neat and orderly.
- Maintain knowledge of Medora, hotel rooms, and hotel policies.
- Assist guests with reservations and recommendations.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
