Campground Ranger / Front Desk Clerk

Equity LifeStyle Properties•Welches, OR

8d•Onsite

About The Position

The Campground Ranger / Front Desk Clerk helps provide guests and residents with a safe, welcoming, and enjoyable experience. The role combines campground patrol and property monitoring with guest services and front desk operations. The successful candidate is customer-focused and detail-oriented, and can remain calm and professional when responding to guest concerns, emergencies, and rule enforcement needs. The position serves as a primary contact for guests and residents, handling reservations, check-ins and check-outs, payments, inquiries, and concerns. It also involves routine campground and facility patrols, monitoring access and property conditions, enforcing resort rules, reporting hazards or suspicious activity, and escalating situations to management or emergency services when necessary. Additional duties support general resort operations. The position is in Welches, Oregon. It requires weekend, holiday, evening, and varying-shift availability, as well as outdoor work and extended periods of walking, standing, and patrolling. The employer offers medical, dental, and vision plans, a 401(k) employer match, and paid vacation, holidays, and sick time.

Requirements

High school diploma or equivalent.
Strong customer service and communication skills.
Basic reading, writing, math, and computer skills.
Ability to learn and use reservation, payment, and property management systems.
Strong organizational skills and attention to detail.
Ability to assess situations quickly, exercise sound judgment, and resolve problems professionally.
Ability to work independently and as part of a team.
Valid driver's license, acceptable driving record, and current auto insurance.
Ability to work weekends, holidays, evenings, and varying shifts as required.
Ability to walk, stand, and patrol the property for extended periods.
Ability to operate a golf cart and other equipment as needed.
Ability to work outdoors in various weather conditions.
Ability to lift and carry up to 25 pounds occasionally.

Nice To Haves

Experience in hospitality, campground, RV resort, security, law enforcement, or customer service environments.
Experience handling cash, processing payments, and maintaining records.
Knowledge of campground operations and guest service best practices.
Positive and friendly attitude, strong problem-solving abilities, excellent customer service focus, dependability, trustworthiness, and the ability to remain calm under pressure.

Responsibilities

Serve as the primary point of contact for guests and residents, providing assistance in person, by phone, and electronically.
Take reservations; check guests in and out; and process payments, deposits, day passes, and retail purchases.
Respond professionally to guest inquiries, requests, and concerns, and resolve conflicts diplomatically.
Run reports, maintain accurate records, and submit maintenance requests.
Communicate guest concerns, incidents, and operational needs to management.
Conduct routine patrols of the campground, common areas, rental units, and amenities.
Monitor property conditions and identify safety hazards, maintenance needs, and potential issues.
Help secure the property, monitor access points, and verify guest authorization for entry.
Enforce resort rules and regulations fairly, consistently, and professionally.
Respond to safety, disturbance, and property concerns, escalating matters to law enforcement, emergency services, or management when necessary.
Perform golf cart, rental unit, and facility inspections as needed.
Assist with on-call emergency response services when required.
Maintain a professional appearance and positive attitude, collaborate with team members, and perform additional duties as assigned.
Promote a safe, friendly, and welcoming environment for guests, residents, and staff.