Campground Front Desk Representative

Theodore Roosevelt Medora Foundation•Medora, ND

1d•Onsite

About The Position

As a member of the lodging team, the Campground Front Desk Representative operates the campground front desk and assists guests with inquiries. The role requires familiarity with Medora, the campground, and guest needs during registration, their stay, and checkout. The representative also supports the campground store, makes reservations, promotes TRMF events and services, and helps ensure a positive guest experience.

Requirements

Excellent verbal and written communication skills.
Reliable, punctual, and ready for every shift.
Take ownership of all areas of the operation and demonstrate initiative.
Excellent time-management and organizational skills, with high attention to detail.
Ability to learn new technical systems and strong computer and typing skills.
Provide outstanding, exceptional service to all guests.
Ability to troubleshoot and create solutions when needed.
Fluency in English.
Ability to sit or stand for extended periods.
A valid U.S. driver’s license is preferred but not required.
Prior campground work experience is preferred.

Nice To Haves

Prior campground work experience.
Bilingual language skills.
A valid U.S. driver’s license.

Responsibilities

Manage front desk operations efficiently to minimize check-in and checkout time.
Welcome guests warmly and professionally and assist with inquiries and requests.
Use Opera, Etix, Clover, and other computer systems; learn new systems as needed.
Collect payments through the store point-of-sale system and process returns and exchanges.
Retrieve merchandise from the sales floor, stock room, or other inventory locations and replenish understocked shop items.
Remain on-site and be available after hours as needed to assist guests.
Direct guests to appropriate hotel or campground staff for assistance with food, laundry, concierge, housekeeping, and other questions or special requests.
Handle guest issues professionally, tactfully, and courteously; troubleshoot and develop solutions when needed.
Ensure prompt delivery of final bills to guests.
Keep the campground store and shared areas neat and orderly, including occasional cleaning and restocking toiletries.
Make and answer telephone calls.
Make reservations for motels, golf, and other TRMF events throughout shifts.
Maintain knowledge of hotel policies, room rates, discounts, special offerings, events, local areas, hotel offerings, and RVs.
Participate in weekly and workplace safety meetings.
Promote events and services by providing guests with enthusiastic and accurate information.
Maintain positive relationships with guests, coworkers, and management in keeping with TRMF values.
Perform other related duties as required.