Front Desk Clerk I
About The Position
The Overnight Front Desk Attendant works the front desk between 10 p.m. and 7 a.m. and serves as the overnight contact for guests, answering questions and addressing concerns during their stay. The role may include checking in late arrivals and walk-in reservations, creating or modifying reservations, and checking guests in and out. The employee also supports guest safety and facility upkeep, including clearing debris and snow, handling basic maintenance needs, and reporting facility issues. The position may be full-time or part-time and may be seasonal in winter or summer.
Requirements
- Previous experience in guest services or reservations, or six months of prior Arizona Snowbowl experience, is preferred.
- Ability to lift 50 pounds.
- Ability to stand and sit for up to eight hours.
- Ability to read, write, and listen in English.
- Critical-thinking, teamwork, planning, organizational, and problem-solving skills.
- Professionalism, motivation, and dependability.
- Reliable transportation to and from work.
Nice To Haves
- Previous experience in guest services or reservations.
- Six months of prior Arizona Snowbowl experience.
Responsibilities
- Provide friendly customer service and act as a Mountain Host by giving directions and answering guest questions.
- Check guests in and out between 10 p.m. and 7 a.m.
- Create, modify, or cancel reservations.
- Respond to guest requests, concerns, and emergencies.
- Remove debris from driveways and public areas, indoors and outdoors.
- Replace light bulbs, assist with television issues, and relight fireplace pilot lights.
- Communicate facility issues to the appropriate team for repair.
- Gather and empty trash.
- Shovel snow and help ensure safe grounds for guests.
- Monitor building security and safety, including locking doors after operating hours and checking electrical appliance use for hazards.
- Follow Arizona Snowbowl policies and procedures, including uniform and grooming standards.
- Report to work in full uniform and fit for duty.
- Maintain professionalism and a high standard of service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
