Front Desk Clerk
About The Position
As a Front Desk Clerk, you will support resort operations by providing welcoming and efficient service to guests and owners. Duties include greeting arrivals, checking guests in and out, generating folios and collecting payments, coordinating housekeeping and maintenance requests, stocking the front desk and preparing arrival packets and area information, and answering and directing phone calls. You may also perform other duties as assigned by your leader. The role requires proficient English, knowledge of Microsoft Office 365, the ability to multitask and prioritize, at least six months of customer service experience, and open availability for variable shifts, including weekends and holidays. Front desk or guest services experience, credit card transaction experience, and resort hospitality experience are preferred but not required.
Requirements
- Proficient English language skills.
- Knowledge of Microsoft Office 365.
- Ability to multitask responsibilities and prioritize duties to meet organizational goals.
- Six months of customer service experience.
- Open and flexible availability, including weekends and holidays.
Nice To Haves
- Experience as a Front Desk/Guest Services Agent.
- Experience handling credit card transactions.
- Background in resort hospitality or related industries.
Responsibilities
- Greet guests and owners on arrival.
- Check guests in and out.
- Generate folios and collect payments.
- Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
- Prepare and consistently restock the front desk with supplies, including preparing arrival packets and area information.
- Answer phones and direct calls.
- Perform other duties as assigned by the leader.
Benefits
- Day 1 health benefits eligibility, including medical, dental, and vision options.
- Recognition programs and rewards.
- Travel discounts program.
- Paid vacation and paid sick days.
- Employee Assistance Program supporting physical and mental wellbeing.
- 401(k) program with company match.
- Tuition reimbursement programs.
- Employee stock purchase program.
- Learning and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
