Front Desk Clerk

Marriott • Chicago, IL

7d • $28 - $28

About The Position

The Front Desk Clerk processes guest check-ins and check-outs, confirms reservations, assigns rooms, issues and activates room keys, and handles payments and guest account issues. The role responds to guest calls, messages, requests, questions, and concerns; coordinates with Housekeeping on room readiness; communicates parking procedures; and dispatches bell or valet staff as needed. The clerk provides directions and information about the property and local attractions, prepares and verifies daily arrival and departure reports, and completes cashiering, closing, cash-handling, and receipt-balancing duties.

The position requires following company safety, security, and operating policies; maintaining a clean and professional appearance; safeguarding confidential information and company property; and delivering courteous, attentive guest service. The clerk communicates professionally, works positively with others, follows quality standards, and performs other reasonable duties as requested by supervisors. The work may require extended periods of standing, sitting, or walking and handling objects weighing up to 10 pounds without assistance.

Marriott International describes itself as an equal opportunity employer and notes that benefits eligibility and options may vary depending on employment status, position, and location.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for an extended period of time.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Confirm reservations, assign rooms, issue and activate room keys, and process guest check-ins.
• Process payments, including room charges, cash, checks, debit cards, and credit cards.
• Process check-outs and resolve late or disputed charges.
• Answer, record, and process guest calls, messages, requests, questions, and concerns.
• Coordinate with Housekeeping to track room readiness for check-in.
• Communicate parking procedures and dispatch bell staff or valet staff as needed.
• Provide guests with directions and information about the property and local areas of interest.
• Run daily arrival and departure reports, identify special requests, and check reports for accuracy.
• Complete cashier and closing reports in the computer system.
• Cash guests' personal checks and traveler's checks; count the bank at the beginning and end of the shift; and balance and drop receipts according to Accounting specifications.
• Follow company safety and security policies, and report accidents, injuries, and unsafe work conditions to a manager.
• Follow company policies and procedures; maintain a clean, professional uniform and appearance; protect confidential information and company assets.
• Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
• Communicate clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

Benefits

• Marriott offers a range of benefits intended to support associates and their families, wellbeing, careers, and personal interests. Eligibility and options may vary depending on employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED