Front Desk Clerk

Hilton Grand Vacations • Captiva, FL

11d

About The Position

The Front Desk Clerk at The Cottages at South Seas Island Resort ensures that every interaction with an owner or guest is positive and memorable, from arrival through departure. The role handles guest check-in and check-out, requests, reservation changes, invoices, and payments, and coordinates housekeeping and maintenance requests with the appropriate departments. The clerk also works with coworkers on daily duties and checklists and keeps the front desk stocked with supplies.

Requirements

• Prior customer service experience.
• A professional demeanor.
• Proficiency in spoken and written English.
• Ability to multitask and prioritize responsibilities.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.

Nice To Haves

• Previous Front Desk Clerk experience.
• Cash-handling experience.

Responsibilities

• Check in and check out owners and guests.
• Respond to guest requests.
• Assist guests with reservations or changes.
• Generate invoices and collect payments.
• Maintain safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Work with coworkers to complete checklists and daily duties.
• Prepare and consistently restock the front desk with supplies.
• Perform other duties as requested by the leader.

Benefits

• Medical, dental, and vision health care options, with Day 1 health benefits eligibility for eligible U.S. hourly Team Members.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed