FRONT DESK CLERK
About The Position
The Guest Service Agent is responsible for checking guests in and out, helping them reserve rooms in person and online, answering questions about hotel services, and sharing information and recommendations about nearby activities. The role includes obtaining or confirming guest information, assigning rooms, activating and distributing keys, and collecting payment for room charges and other fees. The position is part of the Operations department and reports to the Front Office Manager, with no supervisory responsibilities. The role is located in Richmond, Virginia, and pays $15.50–$17.75 per hour, paid bi-weekly. Shamin Hotels describes its culture as centered on teamwork, ownership, learning, and warm, attentive guest service. The company offers growth and advancement opportunities across its portfolio of more than 70 hotels and promotes from within. Shamin Hotels is an equal opportunity employer.
Requirements
- Prioritization and time-management skills.
- Ability to work quickly without compromising quality.
- Attention to detail.
- Reliable mode of transportation.
- High school diploma or GED certification, or an equivalent combination of education and experience.
Nice To Haves
- Proven experience as a front desk agent.
Responsibilities
- Greet, register, and assign rooms to guests.
- Issue room keys and provide escort instructions to a bell person or directly to guests, without announcing room numbers.
- Date-stamp, sort, and rack incoming mail and messages.
- Transmit and receive messages using equipment such as telephones, fax machines, and switchboards.
- Answer inquiries about hotel services, guest registration, and shopping, dining, entertainment, and travel directions.
- Maintain records of room availability and guest accounts.
- Compute bills, collect payment, and make change for guests.
- Make, confirm, and cancel guest reservations as needed.
- Post charges such as room, food, liquor, and telephone charges, by hand or machine.
- Make restaurant, transportation, or entertainment reservations for guests as needed.
- Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
- Order complimentary flowers or champagne for special guests at management’s direction.
- Understand and enforce hotel company credit policies.
- Account for cash and make deposits in accordance with hotel and company policies.
- Communicate effectively with other front-office and hotel departments.
- Report for scheduled shifts on time and in uniform, in accordance with company policy.
- Know and comply with company policies and procedures related to the position and its duties.
- Greet guests in a friendly and warm manner, take initiative to assist them, and cross-sell other Shamin Hotels.
- Perform other related duties as required.
Benefits
- Health insurance for full-time associates
- Dental insurance for full-time associates
- Vision insurance for full-time associates
- Accident insurance for full-time associates
- Short- and long-term disability insurance for full-time associates
- Pet insurance for full-time associates
- Gym membership discounts
- Paid time off
- Paid holidays
- Shamin Perk discounts on tickets, rental cars, and attractions
- Footwear discounts
- 401(k) plan with company match
- Employee discounts at branded hotels
- Part-time associates have access to critical illness, hospital indemnity, and accident insurance, as well as prepaid legal resources
- Growth and advancement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
