Front Desk Clerk

Hilton Grand Vacations • Captiva, FL

1d

About The Position

The Front Desk Clerk at The Cottages at South Seas Island Resort ensures that interactions with owners and guests are positive and memorable from arrival through departure. The role handles guest check-in and check-out, responds to requests, assists with reservations, processes invoices and payments, and maintains safety deposit boxes. It also coordinates housekeeping and maintenance requests with the appropriate personnel, works with co-workers on checklists and daily duties, and keeps the front desk stocked with supplies. The clerk may perform other duties as requested by their leader.

Requirements

• Prior customer service experience.
• Inspired Hospitality.
• Professional demeanor.
• Proficiency in English, both verbally and in writing.
• Ability to multitask and prioritize responsibilities.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.

Nice To Haves

• Previous Front Desk Clerk experience.
• Cash handling experience.

Responsibilities

• Check in and check out owners and guests.
• Respond to guests’ requests.
• Assist guests with reservations or changes.
• Generate invoices and collect payments.
• Maintain safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Work with co-workers to complete checklists and daily duties.
• Prepare and consistently restock the front desk with supplies.
• Perform other duties as requested by the leader.

Benefits

• Day 1 health benefits eligibility, including medical, dental, and vision options.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed