Front Desk Clerk
About The Position
The Front Desk Clerk is responsible for the daily front desk operations of the Shooting Star Casino, Hotel & Event Center and for providing a positive guest experience. The role delivers the organization’s STAR Experience to guests and fellow team members, following service expectations to be welcoming, proactive, unique, resourceful, and complete. The position handles guest check-in and check-out, reservations and cancellations, billing documentation, and related front desk services using Visual One and other systems. It also responds to guest questions and requests, coordinates relevant information with housekeeping, and completes cash reconciliation and paperwork procedures.
Requirements
- Must meet the requirements prescribed by the Tribal-State compact for Gaming.
- Knowledge of and skill in using a personal computer and related software, including Visual One or a similar property management system.
- Knowledge of hotel operations, including building layout and room locations.
- Basic math skills for calculating figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to determine alternatives that would correct a situation and provide effective guest service.
- Ability to maintain an accurate and complete filing system.
- Ability to read and interpret documents such as safety rules and procedure manuals.
- Ability to maintain friendly customer service.
- Ability to maintain strict confidentiality.
- Ability to follow procedures and pay attention to detail.
- Ability to frequently stand for long periods.
- Ability to occasionally lift 25–50 pounds.
Nice To Haves
- High school diploma or General Education Degree (GED) preferred.
Responsibilities
- Provide excellent, timely guest service and a positive experience to guests and fellow team members.
- Perform guest check-in and check-out procedures using the Visual One system.
- Verify guest details, length of stay, rates, payment method, signatures, and identification.
- Notify housekeeping of late check-outs, early departures, and room changes.
- Apply appropriate promotional coupon rates and explain the credit card policy to guests.
- Provide guests with information about the hotel layout and room locations.
- Verify billing documentation and follow proper accounting procedures.
- Reconcile the cash drawer at the end of the shift and submit completed paperwork to Night Audit.
- Enter guest reservations and cancellations into Visual One and follow hotel cancellation policies.
- Obtain required reservation information and quote appropriate room rates.
- Enter guest wake-up calls and create room keycards during check-in.
- Verify and redeem guest hotel offers in HALO Sidecar.
- Acknowledge and respond to guests promptly and courteously, answering questions or seeking answers when needed.
- Deliver messages and supplies and fulfill miscellaneous guest requests.
- Perform other duties and responsibilities as required or assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
