Front Desk Clerk

Hilton Grand Vacations • South Lake Tahoe, AR

9d

About The Position

The Front Desk Clerk works at Tahoe Seasons Resort and helps ensure owners and guests have a positive, memorable experience. The role handles guest check-in and check-out, responds to requests, manages reservation information and changes, processes invoices and payments, maintains safety deposit boxes, and coordinates housekeeping and maintenance requests. The clerk also prepares and restocks the front desk, provides information about local attractions and resort amenities, and prepares correspondence and reports for management as needed.

This position is part of Hilton Grand Vacations. The company describes a positive team environment, opportunities for learning and career advancement, and benefits for eligible full-time U.S. hourly Team Members who are not represented by a labor organization or subject to a collective bargaining agreement. The stated hourly rate is $20.00–$20.50, based on experience.

Requirements

• Proficient English language and interpersonal skills, with the ability to communicate verbally and in writing.
• Maintain a courteous, professional attitude and presentation when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties to meet organizational deadlines and demands.
• Six months of customer service experience.

Nice To Haves

• Front desk or guest services agent experience.
• Experience with cash and credit card transactions.
• Resort hospitality or related-industry experience.

Responsibilities

• Create positive and memorable interactions with owners and guests while checking them in and out and responding to requests.
• Enter and update information in the computerized reservations system.
• Use the reservation system to resolve unit availability and help guests make or change reservations.
• Generate invoices and collect payments due through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Prepare and consistently restock the front desk, including preparing arrival packets.
• Provide information about area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Daily Pay, allowing earned pay to be accessed before payday.
• Discounted hotel rates worldwide.
• 401(k) program with company match.
• Employee stock purchase program.
• Generous paid time off and paid sick time.
• Recognition programs and rewards.
• Tuition reimbursement.
• Learning and career advancement opportunities.
• Medical insurance for eligible full-time Team Members.
• Dental insurance for eligible full-time Team Members.
• Vision insurance for eligible full-time Team Members.
• Paid Time Off program for eligible full-time Team Members.
• Travel benefits for eligible full-time Team Members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed