Front Desk Clerk - Full Time
About The Position
The Front Desk Clerk welcomes guests to The Pfister Hotel, a luxury hotel in downtown Milwaukee, and helps deliver the hotel’s tradition of gracious service. The role handles guest check-in and check-out, room selection, guest inquiries and requests, and communication with internal and external customers. It also involves using a computer system to access and enter information, answering the phone professionally, and escalating guest complaints to management. This is a full-time, hourly position paying $16–$18 per hour. The position requires a high school diploma or equivalent, effective English communication, customer service skills, and the ability to stand and move throughout the front office while performing essential job functions. Prior hotel, receptionist, customer service, front desk, or administrative experience is preferred.
Requirements
- Excellent customer service skills and communication abilities.
- Ability to stand and move throughout the front office and continuously perform essential job functions.
- Ability to read, listen, and communicate effectively in English, verbally and in writing.
- Ability to access and accurately enter information using a moderately complex computer system.
- High school diploma or equivalent required.
Nice To Haves
- Previous hotel, receptionist, customer service, front desk, or administrative experience.
Responsibilities
- Check guests into and out of their rooms and provide a welcoming experience.
- Enter and retrieve information in the computer system to communicate guest requests.
- Select rooms appropriately based on guests’ needs.
- Serve internal and external customers with patience, tact, and diplomacy to help resolve concerns.
- Respond to guest requests and questions about the hotel, local area, outlets, and services.
- Handle guest issues and report complaints to management.
- Answer the phone promptly and communicate professionally and clearly.
Benefits
- Competitive pay
- Early wage access
- Paid time off
- Discounted on-site self-parking
- 401(k) employer match
- Access to Employee Assistance Programs
- Career growth opportunities and the ability to transfer between properties while maintaining service longevity
- Complimentary, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, and spas
- Discounted movie tickets at Marcus Theaters
- Health and benefit packages available for full-time associates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
