Front Desk Clerk

DelMonte Hotel Group•City of Rochester, NY

22h•$16 - $16

About The Position

The Front Desk Clerk performs a variety of guest-service activities while providing a high level of service and helping ensure a positive guest and colleague experience. The role includes front desk operations, guest assistance, payment processing, reservations, and maintaining hotel spaces and amenities. Some duties apply only at specific properties, including scheduling or providing shuttle transportation at select-service properties and performing laundry and continental-breakfast duties at Fairfield Inn locations.

Requirements

One to three months of related experience, a high school diploma or GED, or an equivalent combination of education and experience.
Solid organizational, time-management, and prioritization skills.
Exceptional customer service skills.
Ability to multitask in a fast-paced environment.
Basic computer and administrative skills.
Availability to work a flexible schedule.
Valid driver’s license from the state of residence with no major violations.
Strong work ethic and drive to exceed expectations.
Excellent communication skills.

Responsibilities

Greet, register, and assign rooms to guests.
Answer telephone calls.
Post room, food, and telephone charges; compute bills; collect payments; and make change.
Make and confirm reservations.
Monitor room availability and block rooms.
Program wake-up calls.
Handle guest mail and messages.
Perform check-out services.
Open and close shifts and make cash drops as necessary.
Maintain market stock and the coffee area as needed.
Provide information about hotel hours and available services, such as the restaurant, lounge, and room service.
Provide guests with directions and information about the local area.
Help maintain the cleanliness of the lobby, front entrance, and surrounding areas.
Check lobby fixtures, equipment, and conditions for proper operation, settings, and maintenance, and report deficiencies.
Schedule shuttle runs for guests at hotels with shuttle service.
Provide safe transportation to guests using the hotel shuttle vehicle at select-service properties.
Perform laundry duties as needed at Fairfield Inn locations.
Maintain the continental breakfast, including closing and cleaning the area, at Fairfield Inn locations.