Front Desk Clerk

Hilton Grand Vacations • Mishawaka, IN

2d

About The Position

The Front Desk Clerk works at Varsity Clubs South Bend, a Hilton Vacation Club, an 86-room themed resort located one mile from the University of Notre Dame. The role welcomes guests and owners, handles arrivals and departures, processes folios and payments, coordinates housekeeping and maintenance requests, maintains front desk supplies and arrival materials, and answers and directs phone calls.

Requirements

• Proficient English language skills.
• Ability to multitask and prioritize duties to meet organizational deadlines and demands.
• Six months of customer service experience.
• Open and flexible availability, including weekends and holidays.

Nice To Haves

• Experience as a Front Desk/Guest Services Agent.
• Experience with cash and credit card transactions.
• Background in resort hospitality or related industries.

Responsibilities

• Greet guests and owners on arrival.
• Check guests in and out.
• Generate folios and collect payments.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Prepare and consistently restock the front desk with supplies, including preparing arrival packets and area information.
• Answer phones and direct calls.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision health care options.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed