FRONT DESK CLERK

SANDSTON LLC•Sandston, VA

5d•$17 - $17

About The Position

The Guest Service Agent checks guests in and out, helps guests make or manage reservations in person and online, answers questions about hotel services, and provides recommendations about activities in the surrounding area. The role obtains or confirms guest information, assigns rooms, issues keys, and collects payment for room charges and other fees. The agent also maintains guest and room records and communicates with other hotel departments to support a welcoming and effective guest experience.

Requirements

Prioritization and time-management skills.
Ability to work quickly without compromising quality.
Attention to detail.
Reliable mode of transportation.
High school diploma or GED certification, or an equivalent combination of education and experience.
Teamwork, collaboration, and a willingness to help others succeed.
Accountability, role-model behavior, and willingness to keep learning.
A positive, caring approach to guest service and creating memorable experiences.

Nice To Haves

Proven experience as a front desk agent.

Responsibilities

Greet, register, and assign rooms to guests.
Issue room keys and provide escort instructions to the bell person or guest, without announcing room numbers.
Date-stamp, sort, and rack incoming mail and messages.
Transmit and receive messages using equipment such as telephones, fax machines, and switchboards.
Answer inquiries about hotel services, guest registration, and local shopping, dining, entertainment, and travel directions.
Maintain records of room availability and guest accounts.
Compute bills, collect payments, and make change for guests.
Make, confirm, and cancel guest reservations as needed.
Post charges, including room, food, liquor, or telephone charges, by hand or machine.
Make restaurant, transportation, or entertainment reservations for guests as needed.
Safeguard guests’ valuables in the hotel safe or safe-deposit box as needed.
Order complimentary flowers or champagne for special guests at management’s direction.
Understand and enforce hotel company credit policies.
Account for cash and make deposits in accordance with hotel and company policies.
Communicate effectively with front office staff and other hotel departments.
Report for scheduled shifts on time and in uniform, in accordance with company policy.
Know and comply with company policies and procedures relevant to the position.
Take the initiative to greet guests in a friendly and warm manner.
Cross-sell other Shamin Hotels.
Perform other related duties as required.