Front Desk Clerk

City of Federal Way•Federal Way, WA

About The Position

This is a temporary, part-time position at the Federal Way Community Center, with no benefits. Hours may vary from 15 to 20 hours per week, with a specific need for evenings and weekends. Under the direction of the Member Services Supervisor, the Front Desk Clerk performs customer service, clerical, and typing duties of above-average difficulty and provides information and assistance to others. The role serves community center patrons, callers, City departments, outside organizations, and the general public. Applicants must submit a resume and cover letter with their online application. Successful candidates will be subject to a background check pursuant to RCW 43.43.832.

Requirements

High school graduation or equivalent.
One year of office clerical experience, including some public contact.
Current First Aid and Adult CPR cards, or the ability to obtain them within six months of hire.
Ability to deliver excellent customer service in person and by telephone.
Ability to demonstrate tact, patience, and courtesy when enforcing policies and interacting with the public.
Ability to perform clerical duties of average difficulty.
Ability to receive money and make change accurately.
Ability to use a computer terminal to enter data, maintain records, and generate reports.
Ability to operate office equipment such as typewriters, shredders, fax machines, calculators, and copiers.
Ability to add, subtract, multiply, and divide quickly and accurately.
Ability to understand and follow oral and written directions.
Ability to maintain records and prepare reports.
Ability to communicate effectively orally and in writing using correct English grammar, spelling, punctuation, and vocabulary.
Ability to establish and maintain cooperative and effective working relationships.
Physical ability to perform the essential job functions.
Demonstrated ability to interact positively and effectively with diverse individuals to accomplish a common goal.

Responsibilities

Answer phones and assist patrons attending programs or activities at the community center.
Sell community center memberships and guest passes and take registrations for recreation and cultural services programs.
Post records, perform arithmetic computations, and compile and record information from clearly indicated sources.
Receive and receipt monies daily and assist with preparation of the daily deposit.
Type, proofread, and edit correspondence, memoranda, reports, requisitions, forms, and other documents.
Use a computer to enter data and generate letters, records, and reports.
Provide information and assistance to callers; take messages or refer calls and visitors to appropriate personnel.
Receive, sort, and distribute incoming mail.
Provide information and services to City departments and personnel, outside agencies and organizations, and the general public.
Assist the supervisor, department personnel, and other clerical staff as required.
Operate standard office equipment and machinery, including computers, typewriters, shredders, fax machines, calculators, and copiers.
Process forms, applications, requisitions, and other materials according to established procedures.
Order and maintain adequate stocks of office supplies as assigned.