Front Desk Clerk Jobs

About The Position

Requirements

• Prioritization and time-management skills.
• Ability to work quickly without compromising quality.
• Attention to detail.
• Reliable mode of transportation.
• High school diploma or GED certification, or an equivalent combination of education and experience.

Nice To Haves

• Proven experience as a front desk agent is preferred.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide escort instructions to the bell person or directly to guests, without announcing room numbers.
• Date-stamp, sort, and rack incoming mail and messages.
• Transmit and receive messages using equipment such as telephones, fax machines, and switchboards.
• Answer questions about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
• Maintain records of room availability and guest accounts.
• Compute bills, collect payments, and make change for guests.
• Make, confirm, and cancel guest reservations as needed.
• Post charges such as room, food, liquor, and telephone charges by hand or machine.
• Make restaurant, transportation, or entertainment reservations for guests as needed.
• Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
• Order complimentary flowers or champagne for special guests at management’s direction.
• Understand and enforce hotel company credit policies.
• Account for cash and make deposits in accordance with hotel and company policies.
• Communicate effectively with front-office staff and other hotel departments.
• Report for scheduled shifts on time and in uniform in accordance with company policy.
• Follow company policies and procedures pertaining to the position and its duties.
• Greet guests in a friendly and warm manner and cross-sell other Shamin Hotels.
• Perform other related duties as required.

Benefits

• Health insurance for full-time associates
• Dental insurance for full-time associates
• Vision insurance for full-time associates
• Accident insurance
• Short- and long-term disability insurance for full-time associates
• Pet insurance for full-time associates
• Gym membership discounts
• Paid time off for full-time associates
• Paid holidays for full-time associates
• Discounts on tickets, rental cars, and attractions
• Footwear discounts
• 401(k) plan with company match
• Employee discounts at branded hotels
• Critical Illness, Hospital Indemnity, Accident Insurance, and pre-paid legal resources for part-time associates