Hotel Front Desk - Weekend Availability Required

DelMonte Hotel Group•Village of Colonie, NY

12d•$17 - $17

About The Position

DelMonte Hotel Group is seeking an experienced and driven Front Desk Clerk to provide guest-service activities and help ensure a positive experience for guests and colleagues. The role includes front-desk operations, guest assistance, payment processing, reservation handling, and maintaining the lobby and related areas. Some duties apply only at specific properties, including shuttle transportation and laundry or continental-breakfast tasks at Fairfield Inn locations.

Requirements

1 to 3 months of related experience; a high school diploma or GED; or an equivalent combination of education and experience.
Solid organizational, time-management, and prioritization skills.
Exceptional customer-service skills.
Ability to multitask in a fast-paced environment.
Basic computer and administrative skills.
Availability to work a flexible schedule.
Valid driver’s license from the state of residence, with no major violations.
Strong work ethic, self-motivation, and excellent communication skills.

Responsibilities

Greet, register, and assign rooms to guests.
Answer telephone calls.
Post guest charges, compute bills, collect payments, and make change.
Make and confirm reservations; monitor room availability and block rooms.
Program wake-up calls and handle guest mail and messages.
Perform guest check-out services.
Open and close shifts and make cash drops as necessary.
Maintain market stock and the coffee area as needed.
Provide information about hotel hours and services, including restaurant, lounge, and room service.
Provide guests with directions and information about the local area.
Help maintain the cleanliness of the lobby, front entrance, and surrounding areas.
Check lobby fixtures, equipment, and conditions for proper operation and maintenance, and report deficiencies.
Schedule shuttle runs for guests at hotels with shuttle service.
Provide safe transportation to guests using the hotel shuttle vehicle at select-service properties.
Perform laundry duties as needed at Fairfield Inn locations.
Maintain the continental breakfast, including closing and cleaning the area, at Fairfield Inn locations.