Hotel Front Desk

PEG • Scottsdale, AZ

1d

About The Position

The Front Desk Agent serves as the first point of contact for guests, providing customer service and supporting a smooth check-in, check-out, and overall stay experience. The role requires professionalism, attention to detail, and multitasking in a fast-paced hospitality environment while upholding hotel and brand service standards. Some properties may require driving a hotel shuttle or guest cars to support valet service.

Requirements

• High school diploma or equivalent.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with computers.
• Ability to remain calm and professional under pressure.
• Flexible schedule availability, including evenings, weekends, and holidays.
• At some locations, a driver’s license and insurability to operate company vehicles.
• Ability to stand for extended periods, up to 8 hours.
• Frequent use of hands and arms for typing, phone handling, and guest interactions.
• Ability to occasionally lift or carry items up to 25 pounds.
• Ability to bend, stoop, and reach as required.
• Clear verbal communication and a professional appearance at all times.

Nice To Haves

• Hospitality or customer service training.
• Previous experience in a front desk, reception, or customer service role.
• Experience with reservation or property management systems (PMS).
• Bilingual skills.

Responsibilities

• Greet and welcome guests upon arrival in a friendly and professional manner.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.
• Secure guests’ methods of payment, issue room keys, and maintain accurate records in the property management system.
• Resolve guest complaints promptly and effectively, escalating issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.
• Maintain the cleanliness and organization of the lobby and front desk area.
• Follow security procedures, monitor guest access, and report suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• At some properties, drive the hotel shuttle or guest cars to support valet service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED