Front Desk - Hotel

Genesis Global Group•Princeton, NJ

11d

About The Position

The Peacock Inn, a 16-room boutique luxury hotel in downtown Princeton, New Jersey, is seeking an experienced, team-oriented Front Desk Agent with a genuine interest in upscale hospitality. The role involves providing personalized guest service, responding to guest needs, coordinating with hotel departments, and supporting reservations, events, and restaurant hosting. This is a part-time position requiring availability on weekdays, nights, weekends, and/or holidays.

Requirements

High school diploma or equivalent.
Genuine interest in elite hospitality.
Ability and willingness to work weekdays, nights, weekends, and/or holidays.
Experience in a similar role is sought; the posting describes the candidate as experienced.

Nice To Haves

Bilingual ability in Spanish.

Responsibilities

Communicate with booking, housekeeping, and maintenance departments to ensure prompt responses to guests’ needs.
Make reservations or appointments for guests seeking local entertainment or services.
Answer guest calls and record conversation details for future follow-up.
Anticipate guests’ needs, exceed expectations, and suggest local venues.
Maintain communication with guests before weddings, corporate retreats, and other in-house events to support preparation.
Report accidents or injuries to senior management immediately.
Take reservations, answer inquiries, communicate leads to the Event Coordinator, host the restaurant, and complete reporting and other duties assigned by the Hotel Manager.