Hotel Front Desk
About The Position
The Catalina Island Company is seeking individuals to join their team and create exceptional guest experiences. The company has a rich history dating back to 1919, founded by William Wrigley Jr., with a vision to create a "playground for all." Over the years, the island has been a training ground for the Chicago Cubs, a filming location for Hollywood, and has evolved into a world-class island resort. The company fosters a positive, team-oriented atmosphere where every member contributes to creating unforgettable memories for guests. They are looking for vibrant, dynamic, and unique individuals to join their team.
Requirements
- Must be at least 18 years old.
- Strong communication (verbal and written), organizational, and multitasking skills.
- Ability to prioritize work, meet deadlines, and work under pressure in a fast-paced environment.
- Intermediate computer skills and ability to navigate multiple systems and applications.
- California Food Handler Certificate upon hire.
- RBS (Responsible Beverage Service) Certificate upon hire.
Nice To Haves
- Previous experience in hospitality or customer service is preferred but not required for entry-level roles.
- Familiarity with hotel management software (e.g., Opera Cloud PMS) is a plus.
Responsibilities
- Serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere.
- Check guests in and out, manage reservations, and handle inquiries by phone and in person.
- Address guest requests or concerns promptly and professionally.
- Process payments, maintain accurate records, and coordinate with housekeeping and other departments to ensure guest satisfaction.
- Communicate effectively with guests regarding hotel and local surroundings.
- Operate various office and cleaning tools.
- Address and resolve guest issues, coordinate activities and transportation, and ensure a safe and clean environment at the front desk.
- Work closely with other departments, support colleagues, and step in to complete tasks when needed.
- Provide information about hotel amenities, services, and local attractions.
- Anticipate guest needs and offer personalized service to enhance their stay.
- Manage reservations and room availability using the property management system.
- Upsell rooms and promote additional services.
- Answer phone calls and respond in a professional manner.
- Maintain accurate records, including guest information and billing details.
- Coordinate with bell attendants to ensure a smooth service delivery.
- Communicate guest requests to housekeeping, maintenance, and other departments.
- Ensure the confidentiality of guest information and adherence to hotel policies.
- Follow safety protocols, including emergency procedures and handling lost and found items.
- Other duties as assigned.
Benefits
- Shared housing as an option for eligible employees at a subsidized rate.
- Employee discounts and perks – restaurant, hotels and activities.
- Upward mobility and growth opportunities.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
