Front Desk Manager - Hotel Experience Required
About The Position
The Front Desk Manager oversees front desk and overnight employees and hotel front-office operations, with a focus on excellent guest service and satisfaction. The manager provides professional, courteous, and anticipatory service to employees and guests, and inspires, guides, trains, and supports front-office associates. This role is responsible for accurate guest billing, including processing hotel charges, verifying billing instructions, and ensuring invoices and direct billing are accurate. The Front Desk Manager also coordinates with other departments and the valet service provider to ensure hotel standards, guest needs, and operational requirements are met.
Requirements
- Hotel experience is required.
Responsibilities
- Manage front office and overnight employees and oversee the front-office team.
- Run guest-service operations and ensure guests receive excellent service.
- Train employees and follow up on adherence to policies, rules, regulations, and the code of conduct.
- Manage third-party valet services to ensure compliance with hotel policies, rules, and regulations; serve as liaison between the Front Office and Valet.
- Welcome guests; check them in and out; distribute room keys; and explain hotel amenities.
- Handle billing, collect payment methods, maintain the guest ledger, and address pending charges.
- Respond to guest issues and complaints in a friendly and timely manner.
- Explain local amenities and attractions to guests.
- Coordinate with staff and departments to ensure guest rooms meet hotel standards and accommodate special client needs.
- Arrange specialized amenities for arrivals and VIP guests, and coordinate delivery of guest amenities.
- Monitor the Mews PMS for reservations, availability, room status, and billing.
- Prepare weekly staff schedules and ensure shifts are appropriately staffed.
- Participate in daily and weekly meetings related to property operations.
- Order or purchase items needed to manage the front-office department; receive purchases, approve invoices, and code them using the General Ledger chart of accounts.
- Coordinate with Housekeeping and Engineering to ensure sleeping rooms and common areas are clean and ready.
- Act as the primary contact for overall guest relations and VIPs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
