Front Desk Manager - Summit Hotel

Boyne Resorts • Big Sky Meadow Village, MT

3d

About The Position

The Front Desk Manager supports the Assistant Hotel Manager and General Manager in maintaining and improving front desk operations. The role trains, schedules, monitors, and motivates front desk staff; recruits and hires department employees, including assistant manager and supervisor positions; and establishes and enforces standards and procedures to improve Net Promoter Scores and guest service. The manager directly supervises staff while also working alongside them, ensures daily front desk duties are completed, and collaborates with departments such as bell services, concierge, and housekeeping. The role handles guest complaints and employee issues, develops workable solutions, and implements and monitors employee incentive programs. The position calls for a communicative, detail-oriented leader and motivator who is enthusiastic about guest service.

Requirements

• High school diploma or equivalent.
• Must be a current Big Sky Resort employee in good standing.
• Hotel front desk or front-of-house experience is required.
• Computer literacy and proficiency with Microsoft Office Suite.
• Must be able and willing to work long hours and stand for the duration of the shift.

Nice To Haves

• Previous leadership or supervisory experience.

Responsibilities

• Lead by example and perform front desk duties, including guest check-ins and check-outs, providing area and resort information, and processing cash transactions.
• Train and encourage staff to provide excellent guest service; hold staff accountable and counsel or discipline them productively as needed.
• Create a positive, productive work environment and support effective communication and teamwork with other resort departments.
• Use judgment and authority to resolve guest and employee issues, including determining when to grant comps, guest discounts above 10%, upgrades, and refunds.
• Contribute to the agenda for weekly front desk meetings.
• Attend weekly operational meetings to help ensure front desk and hotel goals are met.
• Uphold Big Sky Resort and Boyne, USA policies and procedures.
• Recruit and hire front desk staff, including assistant front desk managers and supervisors.
• Establish and enforce front desk standards and procedures, and implement and monitor employee incentive programs.
• Ensure proper completion of daily front desk duties and work with other departments, including bell services, concierge, and housekeeping.

Benefits

• Free All Mountain Ski Pass and eligibility for free or discounted tickets to other Montana mountains and Boyne Resort properties.
• Discounted Big Sky Resort ski vouchers for friends and family.
• Discounted ski and snowboard rentals with a free employee lesson.
• 25%–50% discounts on food and beverage and retail at Boyne outlets.
• Eligibility for affordable team member housing.
• Lodging discounts for friends and family.
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass.
• Wellness Day and eligibility for PTO.
• Monthly employee events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED