Hotel Front Desk Agent

McKibbon Hospitality • Jacksonville Beach, FL

1d

About The Position

The Front Desk Agent is often the first point of contact for hotel guests and helps shape their impression of the property. The role requires a warm, approachable manner and a genuine interest in working with people. The agent welcomes and assists guests professionally and efficiently, works to meet their needs and exceed expectations, remains calm and hospitable in challenging situations, and upholds McKibbon’s Guiding Principles. Agents also train in Food and Beverage operations and provide coverage as needed. Shifts vary by hotel and may be 6 a.m.–2 p.m., 7 a.m.–3 p.m., 2 p.m.–10 p.m., or 3 p.m.–11 p.m.

Requirements

• Previous experience as a front desk agent or in a similar role.
• High school diploma or equivalent vocational training certificate.
• Proficiency with computers.
• Basic math skills.
• Ability to provide excellent customer service and maintain a professional demeanor.
• Ability to input and access information in a property management system and/or point-of-sale system.
• Strong listening skills and ability to understand and address concerns raised by workers, clients, and guests.
• Attentive, friendly, helpful, and courteous manner with clients, guests, and associates.
• Commitment to McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression.
• Punctuality for all shifts.

Nice To Haves

• Experience working at a hotel establishment is highly desired.
• Strong verbal and written communication skills.
• Ability to create a fun and supportive working environment.

Responsibilities

• Anticipate guests’ needs, respond promptly, and acknowledge guests in a timely manner.
• Maintain positive guest relations.
• Resolve guest complaints and ensure guest satisfaction.
• Maintain knowledge of hotel features and services, operating hours, room rates, packages and promotions, daily room count, expected arrivals and departures, and scheduled group activities.
• Process guest check-ins and verify registration information with guests.
• Handle overbooked or “walked” guests.
• Accept and record wake-up call requests.
• Communicate pertinent guest information, including special requests and amenity deliveries, to designated departments or personnel.
• Resolve room-status-report discrepancies with housekeeping.
• Train in Food and Beverage operations and fill in as needed.
• Arrive punctually for shifts to ensure consistent front desk coverage and guest service.

Benefits

• Full-time associates: comprehensive medical, dental, and vision benefits.
• Life insurance.
• Pet insurance.
• Short- and long-term disability.
• Paid time off and holidays.
• Tuition assistance.
• Competitive compensation with position-dependent incentives.
• 401(k) savings plan with 50% matching up to 10% of compensation.
• Associate referral program.
• Brand and company training classes, workshops, and conferences for career growth and development; availability varies by position.
• Fundraising matching funds program.
• Team volunteer opportunities.
• 24/7 chaplain services.
• Exclusive hotel rate discounts.
• Applicable state-specific holiday, vacation, or benefit requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED