Hotel Front Desk Agent

Tru by Hilton Port St. Lucie • Port Saint Lucie, FL

4d • $16 - $18 • Onsite

About The Position

At Tru by Hilton Port St. Lucie, the Front Desk Agent is the face of the hotel and helps create a smooth, friendly, and memorable guest experience. This role assists guests from check-in through check-out and coordinates with other departments to support high-quality hospitality. The agent handles guest communications, reservations, payments, account updates, front desk systems, and shift handoffs while maintaining an organized front desk.

Requirements

• Excellent communication and customer service skills.
• Detail-oriented and able to multitask in a fast-paced environment.
• High school diploma or equivalent required.
• Dependable, professional, and team-oriented.
• Flexible availability, including weekends and holidays.

Nice To Haves

• Previous hotel front desk or customer service experience preferred.
• Familiarity with hotel systems and reservations is a plus.

Responsibilities

• Greet guests and handle check-ins and check-outs.
• Answer phones, manage guest inquiries, and promptly resolve issues.
• Process reservations, cancellations, and modifications by phone, in person, and through the hotel system.
• Communicate guest needs with housekeeping, maintenance, and other departments.
• Handle payments, balance cash drawers, and process transactions accurately.
• Manage guest accounts and update internal systems.
• Operate the hotel switchboard and wake-up call system.
• Monitor reservations and room availability to maximize occupancy.
• Maintain a clean and organized front desk area.
• Complete shift checklists and hand off effectively to the next team member.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Professional yet friendly work culture
• Hilton team member travel discounts

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED