Hotel Front Desk Agent

Maverick Colorado LLC•Central City, CO

1d•$17 - $19•Onsite

About The Position

This role is responsible for providing superior guest service, booking reservations, assigning guest accommodations, answering PBX calls, handling assigned banks and account postings, maintaining knowledge of hotel operations and services, and referring guests to appropriate personnel when necessary. The position requires effective communication and computer skills, with a focus on guest relations and efficient daily operations of the reception desk.

Requirements

High School Diploma or equivalent experience.
Agilysys Stay Hotel computer system, calculator, credit card machine, fax machine, copier, and super playmate players card system.
Ability to prioritize tasks and work independently.
Microsoft Office Excel, Word and Outlook applications experience required.
Ability to always communicate effectively with Hotel’s guests as well as all levels of team members.
Ability to effectively use computer to access, understand and input guest information.

Nice To Haves

Prior hotel experience preferred.
Data entry and 10 key experiences preferred.

Responsibilities

Provide superior guest service positively affecting interactions with external and internal guests and team members.
Book guest reservations for the hotel when they call in as well as accept same day and advanced reservations as required.
Assign guest accommodations in accordance with current procedures.
Answer PBX calls and either direct them to appropriate personnel or answer guest questions at time of call.
Handle assigned bank properly and perform account postings.
Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk’s daily operation.
Maintain guest relations in a positive manner; refer guests to appropriate personnel if unable to satisfy guests’ complaints.
Maintain ongoing knowledge of all company services and entertainment opportunities.

Benefits

$1,000 Sign on BONUS! $500 paid 90 days after date of hire; $500 paid 180 days after date of hire
FREE GAS (up to $3,900 annual value) or free bus passes
Free covered Parking
2 weeks PTO per year
6 Observed Holidays with Holiday Pay
Health Benefits Insurance Package: Eligible the first of the month following 60 days! Medical, dental, vision, life insurance, short term disability, 401K & more!
Career Development and Advanced Opportunities
Tuition Reimbursement
Flexible work schedules
Team Member Referral program ($600 per team member referred!)