Hotel Front Desk Agent

Springhill Suites Colonnade • Birmingham, AL

3d • Onsite

About The Position

Join our dynamic positive team as a Front Desk Agent and be the cornerstone of creating a welcoming and efficient environment for our great guests fostering a positive and inviting atmosphere throughout the property. The SpringHill Suites by Marriott BHAM Colonnade Grandview is a fine 120 All-Suite Hotel. Located immediately off Exit #19 on I-459 and Hwy #280, the hotel location makes an easy and simple presence and commute. A well-kept property, a positive location, good pay and benefits including free and safe parking makes this hotel a smart choice to consider working. We value energetic individuals who are passionate about hospitality, facilitating a friendly atmosphere while at work in a nice hotel, and providing simple outstanding guest service. This paid position offers an exciting opportunity to grow your career in the vibrant world of hotels while making a positive impact on every visitor’s experience.

Requirements

• Previous experience in hotel management operations or front desk operations within a hotel, resort or hospitality environment is highly preferred
• Strong customer service background with excellent communication skills
• Familiarity with hotel PMS software, reservation systems, and multi-line phone systems
• Knowledge of hospitality best practices, guest services, and hotel procedures to deliver exceptional guest experiences
• Proven ability to manage guest relations with professionalism, patience, enthusiasm and a smile!

Responsibilities

• Greet guests warmly upon arrival, providing outstanding customer service and ensuring a positive first impression
• Manage 2nd shift guest check-in processes efficiently using multi-line phone systems and front desk software - brand new Marriott standard STAY PMS system.
• Handle reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Respond promptly to guest inquiries via phone or in person, offering helpful information about hotel amenities and local attractions
• Coordinate with housekeeping and maintenance departments to ensure guest requests are fulfilled swiftly via communication devices including front desk logbook
• Maintain professional phone etiquette and manage multiple communication channels to assist guests effectively

Benefits

• Employee Marriott discount
• Flexible schedule
• Free parking
• Health insurance
• Free Uniforms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed