Hotel Front Desk Agent

Crestview Management, LLC • Fort Worth, TX

13h

About The Position

A Hotel Front Desk Agent provides excellent customer service to guests, checks guests in and out, and handles guest requests and concerns. As the first point of contact for guests, the agent must be knowledgeable about the hotel and its amenities.

Requirements

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficient in Microsoft Office and hotel reservation software.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and organizational skills.

Nice To Haves

• Previous experience in customer service or hospitality.

Responsibilities

• Greet guests and check them in and out of the hotel.
• Answer phone calls and respond to guest inquiries.
• Handle guest requests and concerns in a timely and professional manner.
• Provide information about the hotel and its amenities.
• Assist with room reservations and changes.
• Process payments and maintain accurate records.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Perform other duties as assigned by management.

Benefits

• Competitive wage
• Health and Dental Insurance
• Company-paid Life Insurance
• Short Term and Long-Term Disability Insurance
• Vision
• Critical Illness insurance
• Accidental insurance
• 401(k) and company match
• Paid vacation
• Paid holidays
• Paid sick days
• Free hotel rooms and hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED