Hotel Front Desk Manager

Hotel Park City / Ruth•Park City, UT

About The Position

Hotel Park City, a member of Autograph Collection Hotels by Marriott International, is seeking a detailed and service-driven Front Desk Manager. The role assists the Director of Front Office with managing and coordinating the daily activities of the guest service team to support exemplary guest satisfaction and maximize hotel profitability. The position ensures guest interactions are efficient, professional, and friendly, and works to resolve service issues while maintaining quality and responsiveness. The manager also monitors operational issues, business flow, and associate performance; tracks guest satisfaction surveys; and uses the guest response tracking system. Other job-related duties may be assigned by the Director of Front Office.

Requirements

Previous front desk management experience and knowledge of hotel operations.
Basic knowledge of computer systems.
Ability to achieve outstanding guest service through leadership.

Nice To Haves

Knowledge of Opera PMS and Marriott-related platforms is preferred.
Flexible scheduling that may include days, evenings, and weekends is preferred.

Responsibilities

Assist the Director of Front Office in managing and coordinating the daily activities of Front Desk Attendants, Drivers, Bell Attendants, Telephone Operators, and Night Auditors.
Ensure arrivals, departures, and other guest service interactions are handled efficiently, professionally, and in a friendly manner.
Interact positively with customers and fellow associates, taking appropriate action to resolve problems.
Help reduce and resolve guest service complaints by anticipating potential problems and monitoring operational issues, business flow, and associate performance.
Track guest satisfaction surveys and maximize use of the guest response tracking system.
Perform other job-related duties as assigned by the Director of Front Office.