Hotel Front Desk Agent – Opera PMS Experience Required

Bridgepoint, LLC • Woburn, MA

3d • Onsite

About The Position

Bridge Point is seeking an experienced Hotel Front Desk Agent for an upscale, full-service hotel in Woburn, Massachusetts. The role requires previous hotel front desk experience and hands-on proficiency with Opera PMS. The ideal candidate can work independently with minimal training and provide professional, welcoming service to hotel guests.

The position pays $18 per hour, with weekly pay. The assignment is local, and the schedule may include evenings, weekends, and holidays; applicants must be available to work a flexible hotel schedule.

Requirements

• Previous hotel front desk experience.
• Hands-on experience with Opera PMS.
• Ability to work independently with minimal training.
• Strong customer service, communication, and problem-solving skills.
• Comfort handling guest payments and maintaining accurate records.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests and manage check-ins, check-outs, reservations, and room assignments using Opera PMS.
• Process guest payments, update accounts, and balance transactions at the end of each shift.
• Respond professionally to guest questions, requests, and concerns.
• Coordinate with housekeeping and other hotel departments to support guest satisfaction and room readiness.
• Maintain accurate guest records and follow hotel service standards.
• Answer phone calls, assist with room inventory, and handle guest account inquiries.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed