Hotel Front Desk Agent

Hampton Inn Viera•Viera, FL

About The Position

The Hotel Front Desk Agent is a key member of the front office team at Hampton Inn Viera and serves as a primary point of contact for guests. The role supports guests throughout their stay, from check-in to check-out, and coordinates with other departments to provide friendly, smooth, and memorable hospitality. The position also participates in a Manager on Duty rotation and completes shift handoffs.

Requirements

Excellent communication and customer service skills.
Detail-oriented and able to multitask in a fast-paced environment.
High school diploma or equivalent required.
Dependable, professional, and team-oriented.
Flexible availability, including weekends and holidays.

Nice To Haves

Previous hotel front desk or customer service experience preferred.
Familiarity with hotel systems and reservations is a plus.

Responsibilities

Greet guests and handle check-ins and check-outs.
Answer phones, manage guest inquiries, and promptly resolve issues.
Process reservations, cancellations, and modifications by phone, in person, and through the hotel system.
Communicate guest needs with housekeeping, maintenance, and other departments.
Handle payments, balance cash drawers, and accurately process transactions.
Manage guest accounts and update internal systems.
Operate the hotel switchboard and wake-up call system.
Monitor reservations and room availability to maximize occupancy.
Maintain a clean and organized front desk area.
Participate in the Manager on Duty (MOD) rotation.
Complete shift checklists and hand off effectively to the next team member.