Hotel Front Desk Agent
About The Position
The Front Desk Agent provides friendly and efficient registration, guest settlement, and information to guests, fellow employees, and visitors at the Deloitte University Hotel & Conference Center, a private hotel and conference center in Westlake, Texas. The property has 1,400 single-occupancy rooms, nine restaurants and lounges, and 200,000 square feet of meeting space. It is closed to the public and serves professional clientele. This is a full-time position paying $18 per hour. Weekend availability is preferred. The role includes checking guests in and out, answering questions about hotel services, assisting with phone calls, and distributing guest luggage.
Requirements
- Good computer skills.
Nice To Haves
- Previous guest or customer service experience.
- Knowledge of Microsoft Outlook.
- Valid Texas Driver’s License with a good driving record.
- Weekend availability.
Responsibilities
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Check guests out and ensure they have had a satisfactory stay at the hotel.
- Be knowledgeable about hotel services to answer guest questions.
- Assist with answering phones and distributing guest luggage.
Benefits
- 10 days of holiday pay.
- Up to 14 vacation and sick days per year.
- Weekly pay.
- Leadership and career development programs, with opportunities to grow and transfer to new positions.
- Free lunch in the associate cafeteria.
- Eligibility for medical insurance and other benefits within 30 days of employment.
- Employer matching 401(k).
- Tuition reimbursement.
- Free on-site parking.
- Free uniforms and uniform cleaning.
- Benchmark Hospitality hotel discounts.
- Associate events and an employee-focused culture.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
