Hotel Front Desk - Weekends Required

DelMonte Hotel Group•Rochester, NY

About The Position

DelMonte Hotel Group is seeking an experienced and driven Front Desk Clerk to provide a high level of guest service and help ensure a positive experience for guests and colleagues. The role performs a variety of front desk, guest service, payment, reservation, and hotel-area support activities. The position requires availability for a flexible schedule, including weekends. Compensation is $16.00–$16.25 per hour. Comprehensive benefits are available for full-time positions.

Requirements

One to three months of related experience, a high school diploma or GED, or an equivalent combination of education and experience.
Solid organizational, time-management, and prioritization skills.
Exceptional customer service skills.
Ability to multitask in a fast-paced environment.
Basic computer and administrative skills.
Availability to work a flexible schedule, including weekends.
Strong work ethic and drive to exceed expectations.
Excellent communication skills.

Responsibilities

Greet and register guests and assign rooms.
Answer telephone calls.
Post room, food, and telephone charges; compute bills; collect payments; and make change.
Make and confirm reservations.
Monitor room availability and block rooms.
Program wake-up calls.
Handle guest mail and messages.
Perform check-out services.
Open and close shifts and make cash drops as necessary.
Maintain market stock and the coffee area as needed.
Provide information about hotel hours and services, including restaurant, lounge, and room service.
Provide guests with directions and information about the local area.
Help maintain the cleanliness of the lobby, front entrance, and surrounding areas.
Check lobby fixtures, equipment, and conditions for proper operation, settings, and maintenance, and report deficiencies.
Schedule guest shuttle runs at hotels that provide a shuttle.
Perform laundry duties as needed.